Challenge
Ellerbrock-Norris needed to overhaul its policy-checking process to free up capacity for client-facing work. Manual reviews took nearly four hours per policy, causing delays and pulling agents away from higher-value tasks, while a static, clunky AI tool produced unusable outputs—leaving Account Managers constrained by ineffective technology and unable to focus on strategic client service.
Solution
Coverflow cut policy review time from four hours to just 10 minutes, freeing teams for high-touch client work and faster turnarounds. Rapid adoption—from the back office to AI-assisted coverage gap analysis and proposals—enabled agents to instantly identify gaps and generate clear comparison reports, supported by continuous innovation that kept pace with their needs.
RESULTS
The back office shifted from a bottleneck to a high-efficiency support engine, delivering clearer outputs, reducing rework, and serving as a trusted second set of eyes on complex policies. The added capacity enabled proactive quarterly reviews, deeper risk conversations, and 30% more volume without added staff—making the platform indispensable to the team.
4,000+
Policies Analyzed
30%
Capacity Increase
9,300+
Agent Hours Saved
"By shifting work off the front-end team, they can stay focused on what actually adds value to the client instead of spending time on work that just needs to get done."
Molly Honke
Commercial Insurance Operations Manager @ Ellerbrock-Norris
Generate spreadsheets and proposals for your policies in under 10 minutes.
